Young’s Foot Clinic Privacy Policy

This Privacy Policy describes how and when we collect, use and share information when you attend an appointment at Young’s Foot Clinic purchase a product from Young’s Foot Clinic, contact Young’s Foot Clinic, or otherwise use the services provided by Young’s Foot Clinic. This is to comply with the General Data Protection Regulations (GDPR) 2018.

Information we Collect

To aid your treatment from the clinic you will be required to provide certain information, such as your name, postal address, medical information, and payment information.

Why we need your information and how we use it

We rely on several legal bases to collect, use and share your information, including:

  • Where it is necessary for the purposes of the provision of health care as needed to provide Podiatry/Chiropody services, such as when we use your information to fulfil your podiatry/chiropody assessment and treatment, or to provide customer support.
  • When you have provided your affirmative consent, which you may revoke at any time.
  • If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchase if required by tax law.

Information Sharing and Disclosure

We share your personal information for very limited reasons and in limited circumstances as follows:

  • Medical professionals. With your consent we will share information with medical professionals such as your GP or consultant to allow continuity of care.
  • Service providers. We engage certain trusted third parties to perform functions and provide services to the business, such as external reception services. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
  • Compliance and laws. We may collect, use, retain and share your information if we are legally required to.

Data Retention

We retain your personal information only for as long as necessary to provide you with our services and as described in the Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes and to enforce our agreements. The retention of Podiatry records is normally a minimum of 8 years after the last appointment. For customers who are not patients but may have purchased products from the business, we will keep any date you may have provided for a minimum of 6 years in line with tax legislation.

Your Rights

You have several rights in relation to your personal information. Whilst some of these rights apply generally, certain rights apply only in limited cases. These rights are described below:

  • You have the right to access and receive a copy of the personal information we hold about you by contacting using the contact information below.
  • Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. In the case of health records, these are normally exempt from change and deletion requests.
  • You can object to the processing of some of your information based on our legitimate interests in which case we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
  • If you wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with the information. Commissioner: www.ico.org.uk

How to Contact Us

For the purposes of the GDPR, Young’s Foot Clinic Limited, is the date controller of your personal information. If you have any questions or concerns, you may contact us by either of the following:

Email: info@youngsfootclinic.co.uk

Mail: Young’s Foot Clinic, 159a New Road, West Parley, Ferndown, BH22 8EB

Young’s Foot Clinic Limited is a UK registered company no. 12782215